Support status · updated 2026-07-06
Who still answers the phone?
Robots outlive companies, pivots, and acquisitions — iRobot's bankruptcy proved millions of machines can change corporate parents overnight. This tracker records what's verifiably true about each manufacturer's support, and we re-check it monthly.
iRobot (Roomba) — now owned by Picea Robotics
Supported under new ownership
iRobot filed prepackaged Chapter 11 on December 14, 2025; the plan was confirmed January 22, 2026, and Picea Robotics (its Shenzhen contract manufacturer) took 100% ownership. Support did not collapse: the company publicly pledged that Roombas are 'still being built, sold and supported,' and shipped an eight-model 2026 lineup in May.
| Fact | Detail | Source |
|---|---|---|
| Warranties honored | Official 'Here to Stay' statement: existing warranties, customer service, the app, and software updates ('where applicable') continue. | src |
| Support site live | homesupport.irobot.com articles (error charts, battery guides, firmware notes) remain active as of July 2026. | src |
| Parts still sold first-party | irobot.com continues selling genuine batteries and parts (e.g., e/i/j-series Li-ion battery at $99.99). | src |
| New 2026 lineup shipped | Eight new Roombas announced May 12, 2026 (115 through 775 Max), phased US/UK rollout from mid-2026 — evidence the product line is alive under Picea. | src |
| No end-of-support announced for 600/800/900 series | We searched for EOL notices and found none; firmware release-note pages for those series remain live. We check monthly. | src |
| Original series retired but honored | The retired-product notice says 1-year warranties are still honored from purchase date and parts remain available. | src |
| US data governance | An 'iRobot Safe' structure was announced for US customer data under the new Chinese ownership. | src |
What we're watching: whether Picea maintains support for pre-2020 models (600/800/900), app/cloud continuity for older devices, and any change to US parts distribution.
Unitree
Supported — read the fine print
Unitree robots are actively sold and supported, but ownership has sharp edges: short warranties (6–18 months by model/tier), warranty void on unauthorized disassembly, and repair logistics that can mean weeks of shipping. RoboStore (official US partner) now performs in-house US repairs for G1/Go2/B2 — a meaningful improvement over shipping to China.
| Fact | Detail | Source |
|---|---|---|
| Official warranty terms | Published terms (Z1 service page — the only official English warranty text): 1 year; voided by unauthorized disassembly or modification; out-of-warranty work billed for testing + parts + labor + shipping; 20-day repair/replacement commitment; customer pays inbound shipping. | src |
| US in-house repair exists | RoboStore performs US repairs for G1/Go2/B2. Remote diagnosis free for its customers ($250 deposit otherwise); ship-in diagnosis deposits $600 (Go2) / $1,000 (G1), credited toward repair and covering two-way shipping. | src |
| Warranty repairs can take weeks | A documented warranty motherboard replacement was free but took ~3 weeks for parts shipping from Unitree. | src |
| Parts are inquiry-only | No public parts catalog; batteries and accessories are sold on shop.unitree.com (Go2 battery from $500), everything else via contact form. | src |
| Third-party repair emerging | Robotopian (US company, Shenzhen/HK repair center) services G1/Go2 with a 90-day parts+labor warranty and claims 24–48h repair vs 30–45 days via the manufacturer; Reboot Hub publishes component-level G1 pricing (mail-in to Shenzhen). | src |
What we're watching: whether Unitree opens a public parts catalog, whether US repair capacity expands beyond RoboStore, and warranty terms on the H2 (still unpublished).